Sylvanian Families Elephant Family Sylvanian Families

Quick Shipping and Professional Packaging

We offer a wide range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff is extremely skilled and will package your items according to our exact and precise specifications. Your items are carefully inspected and secured properly prior to shipping. Every day, we deliver to thousands of customers across many countries. The fact that we are dedicated to becoming the largest online retailer in the world is obvious. These warehouses are located in Europe just as they are in the USA.

Orders with more than one item are given processing time in accordance with the item.

Prior to shipment We will examine thoroughly the items you have ordered. The majority of orders are delivered within 48 hours. The delivery time is between 3-7 days.

Returns

Due to multiple entities such as the factory and the warehouse, we're unable to effectively manage inventory. This means that the actual stock could fluctuate at any moment. Please be aware that it is possible that your order will become unavailable even after you've placed your order.

Our policy lasts for thirty days. If you haven't received your product within the 30 days period, we're not able to issue a refund or an exchange.

Your item should be in its original packaging and not be used. The item should be in the original packaging.